FAQ

We accept various payment methods, including credit cards, paypal, SEPA, cryptocurrency, and more. You can view the available payment options on the checkout page.

Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.

You can request an invoice during checkout, and we will send it to you via email.

We do not offer cash-on-delivery. You need to use online payment methods when placing an order.

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

You will receive an order confirmation email immediately after a successful payment, containing detailed order information.

If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.

Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
• USA –  UPS Express (except Alaska and Hawaii)
• UK –  Local DPD Express
• Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

Shipping costs are typically calculated based on the weight of the items, the shipping destination,and the selected shipping method. You can see the shipping cost during checkout.

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.

Not required for now, except in Canada and Denmark.